Refund & Return Policy

Effective Date: 01/05/2025

Eligibility for Returns
We accept returns and exchanges within 30 days of purchase under the following conditions:
Item must be unused and in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Returns must be approved before sending back the product.

Non-Refundable Items
Used or damaged products.
Custom-made or personalized items.
Items without original packaging.

How to Request a Refund
Contact us at info@terwanmotors.com with your order details.
We will review your request and provide a return address if eligible.
Refunds will be processed within 1 business day after we receive the returned item.

Exchange Policy
We allow exchanges for defective products. If you receive a faulty item, contact us immediately, and we will replace it.

Refund Processing
Refunds will be issued using the original payment method. The refund will be sent to the same account if you paid via mobile money or bank transfer.
For further assistance, reach us at info@terwanmotors.com or +233552713008.